Terms of service
Accepted payment methods
We offer various types of payment to facilitate your transaction and respect your purchasing habits.
- Credit card
- Paypal
- Bank transfer
For the last two types of payment, it is important to note that we must wait for the receipt of these before shipping the order. If you are in a hurry, it is better to focus on the first two methods.
Secure information
For more security and confidentiality, our system does not keep any trace of the information given during a payment. For example, we do not save your credit card data, and you have to re-enter it with each new order.
We implement all the necessary means to ensure the security and confidentiality of the data transmitted online. The transaction is carried out via the bank's interface. All information exchanged is encrypted using SSL protocol. This data cannot be detected, intercepted or used by third parties.
Learn more about SSL
SSL (Secure Socket Layer) is the most popular solution for securing transactions. It is a system of great ease of use and which can be integrated into all browsers on the market. It ensures the authentication, confidentiality and integrity of the data exchanged, for secure communications. It works with the help of encryption mechanisms, algorithms and certificates which are necessary for the finalization of the payment.
Terms and conditions
Preamble
The following provisions establish the general conditions of sale of the products and services offered by Platineo Ltd registered on n°3087387, on its website: https://kaitsuko.uk/
Address: Platineo Ltd - RM 1007A, 10/F OfficePlus @Prince Edward 794-802 Nathan Road KOWLOON HONG KONG
Contact email: info@kaitsuko.uk
Article 1 - Application
These general conditions of sale are intended to govern the contractual relations between the company and any person making a purchase through the site, hereinafter referred to as the buyer.
By becoming a member and / or customer, membership in the company implies full and unreserved acceptance of all the general conditions of sale by checking the box set up for this purpose.
The company reserves the right to modify its general conditions of sale at any time. In this case, the applicable conditions will be those in effect on the date and time of the order made by the buyer.
Conversely, the company undertakes to comply with the obligations incumbent on it under these conditions of sale.
Article 2 - Products
The company strives to provide as complete a description as possible of the products available through specifications and photographs.
The characteristics appearing on the descriptive sheets of the products offered by the company are established from the data provided by the suppliers, subject to the validity of the information.
In the spirit of perfectibility of the site, the company encourages members to report any erroneous information that may appear on a product sheet.
The products offered for sale are sold for an indefinite period by the company and within the limits of available stocks. Depending on the suppliers, the products may come from foreign countries.
Article 3 - Registration
It is not mandatory to be registered to access all of the products for sale on the site, except for special operations. Membership is acquired only after identification.
The company reserves the right to accept or decline a member or to review access rights at any time.
The new member receives a confirmation email, to the email address previously filled out in the form, which validates his registration with the company.
The member then has a personal account on which he can make purchases.
The member assumes full responsibility for the use and retention of his password.
In the event of loss, theft or communication of your password to a third party, the member is invited to reset his password through the Contact section.
By registering with the company, the member agrees to receive sales invitations and newsletters and / or offers from partner organizations and companies by email.
Article 4 - Prices
Product prices do not include participation in shipping costs, except in the case of a special promotion. The amount of the contribution to the shipping costs varies according to the destination, provided that the delivery takes place in the geographical area provided below, in article 10.
The amount of shipping costs is indicated at the time of validation of the order and is subject to acceptance by the buyer. A promotional code may be indicated as part of a special offer to offer shipping costs to a certain geographic area. However, this must be entered when confirming the order and it is up to the buyer to do so when confirming his order. No reduction can be granted after the order has been confirmed.
The company reserves the right to modify its prices at any time, it being understood, however, that the products will be invoiced on the basis of the prices in force at the time of the order.
Article 5 - Payment security
The site uses the SSL (Secure Socket Layer) security system, which consists of efficiently encrypting all banking information using software.
No third party has access to confidential payment information. Therefore, the bank details of the member wishing to make his purchases by credit card will be required for each new order. In any event and following payment on the site. The company does not collect or store the confidential banking data of its customers under any circumstances. The credit / debit card number is never collected or stored.
Only the partner banking institution of the company's service providers (PayPal / Stripe) keeps the card number and the expiration date.
In addition, PayPal and Stripe are among the only banking institutions to have the most effective fraud control, alert and blocking modules on the market, thus protecting all confidential data related to the payment method.
Article 6 - Terms of payment
The payment of the order is made by credit card or Paypal. To benefit from this method of payment, the buyer must have an account with Paypal.
In the event of payment by Paypal, this includes commission charges and the general conditions of use of Paypal apply.
The order confirmed by the company will not be effective until the agreement of the bank payment centers, subject to the condition precedent of product availability. If the bank refuses, the order will be automatically suspended and the company will take care to notify the buyer by phone or email and reimburse it within 48 hours.
In addition, the company reserves the right to refuse any order from a buyer with whom there is a dispute.
Article 7 - Ordering methods
Orders can only be placed on the site.
Any buyer declares and guarantees to have the legal capacity to order on the site.
The buyer certifies, on the date of the order, to be at least 18 years old or to hold a legal authorization to make a purchase on the site.
The buyer also guarantees that he is fully authorized to use the bank card provided for the transaction and that it is not a card used fraudulently, then undertakes that it is sufficiently provisioned to cover purchases made.
Any purchase made on the site will be deemed to have been made by the account user. All of the data recorded by the company constitutes proof of transactions made by the buyer on the site.
The order is only validated when the buyer has double-clicked, in accordance with the law on trust for the digital economy of June 21, 2004: a first time to place the order and a second time to confirm it. Confirmation will be equivalent to signature and acceptance of the transactions carried out.
The company then sends an email confirmation of the order recorded, subject to payment in full, then a second email is sent to the member when the products are shipped with the tracking number, depending on the carrier.
Article 8 - Unavailability of products
Despite all the precautions taken, a product ordered and purchased could be unavailable.
In the event of permanent unavailability, in accordance with the provisions of article L121.20.3 of the Consumer Code, the company undertakes to reimburse in full the product and the shipping costs, by the means of payment used by the buyer during of his order, as soon as possible.
An email will be sent to the buyer to notify them that their card has been credited and that their purchase is now refunded.
Article 9 - Terms of delivery
Orders are shipped by parcel or letter followed without signature.
Orders are shipped to the delivery address indicated at the time of ordering. Neither the Post Office nor the company can be held responsible for non-delivery due to an incorrect or incomplete delivery address. The average and usual delivery times, corresponding to the processing times for the shipment, are up to 30 working days.
The packages are left by the postman in the buyer's mailbox. The latter must first ensure that his mailbox is compliant and secure.
In the event of late delivery, the shipping costs paid by the customer cannot be reimbursed by the company.
In the event that a package is not received within the time limits indicated and a shipment has been dispatched, the buyer has 45 days to claim his package from the date of the order. An investigation is conducted by the company with the carrier and may take several days. It is only once the investigation has been carried out that the seller will proceed to a new shipment.
Once this deadline has passed, the company will no longer be able to carry out a postal inquiry.
Upon receipt of the order, it is recommended that the buyer check the conformity of the products delivered.
Article 10 - Right of withdrawal
In accordance with the provisions of Article L221-18 to L221-28 of the Consumer Code:
The consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded at a distance, without having to justify his decision or to bear other costs than those provided for in articles L221-23 to L221-25.
The period mentioned in the first paragraph runs from the day of receipt of the goods by the consumer or a third party, other than the carrier, designated by him, for contracts for the sale of goods.
Article L.221-23 of the Consumer Code:
The consumer returns or returns the goods to the professional or to a person designated by the latter, without undue delay and, at the latest, within fourteen days following the communication of his decision to withdraw in accordance with article L.221-21. , unless the professional offers to collect these goods himself.
The consumer only bears the direct costs of returning the goods, unless the trader agrees to pay them or if he has failed to inform the consumer that these costs are his responsibility.
The responsibility of the consumer can only be engaged in the event of depreciation of the goods resulting from handling other than those necessary to establish the nature, the characteristics and the good functioning of these goods, provided that the professional has informed the consumer of his right. withdrawal, in accordance with 2 ° of Article L. 221-5.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Items that cannot be returned:
* Gift cards
* Downloadable software
To make a return, you must show us a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund is granted: (if applicable)
* Books with obvious signs of use.
* CD, DVD, VHS tape, software, video game, tape, or vinyl record that has been opened.
* Any item that is not in its original condition, that is damaged or has some parts missing for reasons that are not due to an error on our part.
The affected product must be returned:
- properly protect in its original packaging accompanied by all possible accessories, instructions for use and documentary labels in a perfect condition for resale (not damaged, damaged or soiled)
- accompanied by the sales invoice so as to allow the seller to identify the customer.
- without the product or service having clearly been the subject of lasting use (beyond a few minutes), i.e. provided that the products do not bear the mark prolonged use exceeding the time necessary for their test are in a condition allowing their resale
The refund is made to the buyer within 14 days of receipt of the product and proof of return. For more information, see the Product Return section.
Standard withdrawal form:
Attention Kaitsuko,
I / we (*) hereby notify / notify you of my / our (*) withdrawal from the contract for the sale of the product below:
Ordered on (*) / received on (*):
Name of consumer (s):
Address of consumer (s):
Signature of consumer (s) (only if this form is notified on paper):
Date:
(*) Cross out the unnecessary mention.
Article 11 - Guarantee and liability
Upon receipt of the Products, the Customer is required to check the condition of the packaging and the integrity of the Products delivered, and to issue, if applicable, any reservations and complaints on the carrier's delivery slip and inform the Seller by sending him a copy of the reservations made with the carrier by post or electronic mail within 2 working days following the date of delivery of the Products to the following address: Platineo Ltd - RM 1007A, 10/F OfficePlus @Prince Edward 794-802 Nathan Road KOWLOON HONG KONG or info@kaitsuko.uk
The Customer must also formulate with the Seller within 2 days of delivery, any claim of delivery error and / or shortage. Any complaint formulated beyond this period will be rejected without possibility of appeal.
The Customer is also required to check the conformity of the Products received in execution of his order at the time of delivery. Any non-conformity or defect must be notified to the Seller within the legal deadlines.
As such, it is recalled that the Seller is responsible for the lack of conformity of the Product under the conditions of Article L.211-4 and following of the Consumer Code and for hidden defects of the item sold under the conditions provided for in articles 1641 and following of the civil code.
When acting as a legal guarantee of conformity, the Customer:
- has a period of two years from the delivery of the good to act;
- may choose between repairing or replacing the item, subject to the cost conditions provided for in Article L. 211-9 of the Consumer Code;
is exempt from providing proof of the existence of the lack of conformity of the goods during the 24 months following delivery of the goods.
The legal guarantee of conformity applies independently of any commercial guarantee granted.
The Customer may decide to implement the guarantee against hidden defects of the item sold within the meaning of article 1641 of the Civil Code in which case, he may choose between the resolution of the sale or a reduction of the sale price in accordance with the article 1644 of the Civil Code.
Texts in force:
Article L217-4 of the Consumer Code
The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.
It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility.
Article L217-5 of the Consumer Code
The good conforms to the contract:
1 ° If it is suitable for the use usually expected of a similar good and, if applicable:
- if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;
- if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2 ° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
Article L217-6 of the Consumer Code
The seller is not bound by the public statements of the producer or his representative if it is established that he did not know them and was legitimately not in a position to know them.
Article L217-12 of the Consumer Code:
The action resulting from the lack of conformity lapses two years after delivery of the goods.
Article 1641 Civil Code:
The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer has not acquired it, or has not acquired it. would have given a lower price, if he had known them.
Article 1648 paragraph 1 Civil Code:
The action resulting from crippling defects must be brought by the purchaser within two years of discovery of the defect.
In the event of a return for non-compliance or hidden defect, the Customer must make a request to the Seller's customer service, by email to the following address: info@kaitsuko.uk stating in detail the defect or non- compliance observed.
Returns are excluded when the defect results from improper handling, maintenance or improper use of the Product by the Customer.
The Seller will examine the Customer's request and will, at the Customer's choice, exchange or refund the Product (s), shipping and return costs, if this proves to be justified.
No return for non-compliance or hidden defect will be accepted without prior validation from the Seller.
In any event, the warranty is excluded in the event of non-compliance by the Customer with the "Instructions for use, maintenance and safety of the Products" or for any abnormal use of the Products, or for purposes other than those for which they were designed.
Article 12 - Intellectual property
All the elements of the site are and remain the intellectual and exclusive property of the publisher.
As such and in accordance with the provisions of the Intellectual Property Code, no one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever other than private, even partially, without the agreement of the company.
Any affixing of a simple or hypertext link, using the technique of "framing" or "deep linking" to the site is strictly prohibited.
The company or any other part of this site is strictly prohibited from reproduction, copying and exploitation, for any purpose, without express written permission.
Any copy, use for commercial reasons and any parasitism based on the same mode of sale as the company is strictly prohibited and may give rise to prosecution and sanctions, in matters of violation of intellectual property rights.
Article 13 - Confidential data
All information and data of members is strictly confidential. The company undertakes to use this information exclusively for the operation of its site. As such, the company does not undertake to market or lease all of the data concerning members to a third party. In accordance with the provisions of article 34 of the "Informatique et Libertés" law of January 6, 1978, members have the right to access, modify and suspend data concerning them. For this, the member can exercise it by writing online in the contact section.
The company agrees to immediately remove members wishing to leave its database.
Article 14 - Accommodation
This site is hosted by:
Shopify
150 Elgin Street, Suite 800, Ottawa, ON K2P 1L4, Canada
Article 15 - Case of dispute
In the event of a dispute between the Consumer Customer and the seller, the latter will endeavor to resolve it amicably (the Customer will send a written complaint to the Customer Relations Department).
In the absence of an amicable agreement or in the absence of a response within a reasonable period of one (1) month, the Consumer Client has the possibility of entering free of charge, if a disagreement remains, a mediator registered on the list of mediators established by the Consumer Mediation Assessment and Control Commission in application of Article L.615-1 of the Consumer Code.
Article 16 - Grounds for exemptions
The seller is not responsible for cases of force majeure affecting in particular the production, shipping and delivery of products.
In particular, any event affecting both ourselves and our suppliers, such as delays or production disruptions resulting totally or partially from the destruction of means of production, from a war (declared or not declared), is considered as force majeure. strikes, annual shutdown of factories, national event, labor disputes, riots, accidents, floods, natural disasters, delay in transport, shortage of materials, tool failures, machine or equipment breakdown whatever the cause , fire, shutdown or reduction of our supplies of energy or raw materials.
In such circumstances, the seller will have additional time to perform its obligations, without any compensation being claimed. Any force majeure event must be notified to the other party within 10 days of the occurrence of such an event.