Shipping policy
Processing time
All orders are dispatched within 1 to 2 working days, Monday to Friday, 8 a.m. to 5 p.m.
Tracking control
If a tracking number is provided by the carrier, we will update your order with the tracking information. Please note that this tracking number takes some time to activate.
Delivery delay
The delivery time in UK is 3 to 20 days.
This period may also vary depending on the carrier and range from 5 to 35 days for special series or a wholesale order.
Pending orders
If an item is on hold, we will ship the part of your order to you in stock. When the item is available, we will ship the rest of your order to you. You will not be charged additional shipping and handling for the second shipment.
Shipping
The price charged for shipping your order is based on the weight of your products and your location. Before your order checkout page, you will be shown the cost of shipping and you will have a chance not to place your order if you decide not to.
Free shipping: In times of ephemeral offers or one-off promotions. Shipping costs of £0 are also possible when the order exceeds a certain amount. This amount is subject to change at any time.
Address :
Each customer must check that his address is correctly entered:
Each box is indicated: name, first name, number and address, postal code and city.
We insist on the fact that each box must be filled in exactly and that we decline all responsibility in case of error.
Order delivered:
When delivered or marked as delivered. We are not responsible for the loss of your packages. Everyone must ensure that their letterbox is secure and compliant. No claim can be made if an item is expressly indicated as delivered by the postal services.
We decline all responsibilities and, the postal services which are responsible for ensuring the good delivery of each product, are the only ones responsible for this.
All orders are dispatched within 1 to 2 working days, Monday to Friday, 8 a.m. to 5 p.m.
Tracking control
If a tracking number is provided by the carrier, we will update your order with the tracking information. Please note that this tracking number takes some time to activate.
Delivery delay
The delivery time in UK is 3 to 20 days.
This period may also vary depending on the carrier and range from 5 to 35 days for special series or a wholesale order.
Pending orders
If an item is on hold, we will ship the part of your order to you in stock. When the item is available, we will ship the rest of your order to you. You will not be charged additional shipping and handling for the second shipment.
Shipping
The price charged for shipping your order is based on the weight of your products and your location. Before your order checkout page, you will be shown the cost of shipping and you will have a chance not to place your order if you decide not to.
Free shipping: In times of ephemeral offers or one-off promotions. Shipping costs of £0 are also possible when the order exceeds a certain amount. This amount is subject to change at any time.
Address :
Each customer must check that his address is correctly entered:
Each box is indicated: name, first name, number and address, postal code and city.
We insist on the fact that each box must be filled in exactly and that we decline all responsibility in case of error.
Order delivered:
When delivered or marked as delivered. We are not responsible for the loss of your packages. Everyone must ensure that their letterbox is secure and compliant. No claim can be made if an item is expressly indicated as delivered by the postal services.
We decline all responsibilities and, the postal services which are responsible for ensuring the good delivery of each product, are the only ones responsible for this.