Refund policy

RETURNS

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The consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded at a distance, without having to justify his decision or to bear other costs than those provided for in articles L. 221-23 to L. 221-25.
The period mentioned in the first paragraph runs from the day of receipt of the goods by the consumer or a third party, other than the carrier, designated by him, for contracts for the sale of goods.

Article L.221-23 of the Consumer Code:

The consumer returns or returns the goods to the professional or to a person designated by the latter, without undue delay and, at the latest, within fourteen days following the communication of his decision to withdraw in accordance with article L.221-21. , unless the professional offers to collect these goods himself.
The consumer only bears the direct costs of returning the goods, unless the trader agrees to pay them or if he has failed to inform the consumer that these costs are his responsibility.
The responsibility of the consumer can only be engaged in the event of depreciation of the goods resulting from handling other than those necessary to establish the nature, the characteristics and the good functioning of these goods, provided that the professional has informed the consumer of his right. withdrawal, in accordance with 2 ° of Article L. 221-5.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

Items that cannot be returned:
* Gift cards
* Downloadable software

To make a return, you must show us a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations where only a partial refund is granted: (if applicable)
* Books with obvious signs of use.
* CD, DVD, VHS tape, software, video game, tape, or vinyl record that has been opened.
* Any item that is not in its original condition, that is damaged or has some parts missing for reasons that are not due to an error on our part.

Standard withdrawal form:

Attention Kaitsuko,
I / we (*) hereby notify / notify you of my / our (*) withdrawal from the contract for the sale of the product below:
Ordered on (*) / received on (*):
Name of consumer (s):
Address of consumer (s):
Signature of consumer (s) (only if this form is notified on paper):
Date:
(*) Cross out the unnecessary mention.

Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again.
Then contact your credit card issuing entity, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us.

Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an e-mail to info@kaitsuko.uk
If the item was not identified as a gift during purchase, or if the giver of the gift preferred to receive the item first and give it to you later, we will issue a refund to the giver of the gift. and he will know that you have returned the item.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.

The return package must also be returned as a tracked package so that we can check that it has been received correctly at our premises. This follow-up link must also be provided to the site support so that they can correctly take all the information necessary for the study of the file.

Depending on where you live, the time it takes to receive your exchanged product may vary.

The delivery costs are evolving according to the amount of your order. They are calculated automatically at the time of payment. 

Order cancellation
The orders are automated. As a result, cancellations cannot be taken into account. However, if your order does not suit you, we will guide you through the process of returning it for a refund.